📦 Ordering & Payment

Q: What payment methods do you accept?

A: We accept all major credit cards (Visa, Mastercard, American Express), debit cards, UPI, net banking, and digital wallets.

Q: Is it safe to use my credit card on your website?

A: Yes! All transactions are processed through secure payment gateways with SSL encryption to protect your information.

Q: Can I modify or cancel my order?

A: You can modify or cancel your order within 1 hour of placing it. Please contact us immediately at business@schoolkidz.in.

🚚 Shipping & Delivery

Q: How long does shipping take?

A: Standard delivery takes 5-7 business days. Express shipping (2-3 days) is available for select locations.

Q: Do you ship across India?

A: Yes, we ship to all states and union territories across India.

Q: How can I track my order?

A: Once your order ships, you'll receive a tracking number via email and SMS to monitor your delivery.

Q: What are the shipping charges?

A: Shipping is free on orders above ₹500. For orders below ₹500, a flat shipping fee of ₹50 applies.

↩️ Returns & Refunds

Q: What is your return policy?

A: We offer a 7-day return policy for unused items in original packaging. Some items may not be eligible for return due to hygiene reasons.

Q: How do I return an item?

A: Contact our customer service team at business@schoolkidz.in with your order number. We'll provide return instructions and arrange pickup.Product will be eligible for return within 10 working days after delivery

Q: When will I receive my refund?

A: Refunds are processed within 5-7 business days after we receive the returned item. The amount will be credited to your original payment method.Refund will be credited to The same mode of payment within 10 working days after approval

📚 Products

Q: Are your products genuine?

A: Yes, we source all products directly from authorized distributors and manufacturers to ensure authenticity.

Q: Do you offer bulk discounts for schools?

A: Yes! We offer special pricing for bulk orders. Please contact us at bulk@schoolkidz.in for a custom quote.

Q: How do I know if an item is in stock?

A: Product availability is shown on each product page. If an item is out of stock, you can sign up for restock notifications.

👤 Account & Support

Q: Do I need an account to place an order?

A: No, you can checkout as a guest. However, creating an account lets you track orders, save addresses, and earn rewards.

Q: How do I reset my password?

A: Click on 'Forgot Password' on the login page and follow the instructions sent to your email.

Q: How can I contact customer support?

A: Email us at business@schoolkidz.in or call us during business hours. We typically respond within 24 hours.